What is a Branch Office?
One of my favorite things about the telecom industry is the clear terminology we use. Muggles can hardly determine the topic when overhearing our conversations at crowded restaurants. For example,...
View ArticleNEC’s Advantage
This week is the NEC Advantage conference in Florida. NEC actually hosts two back-to-back conferences – the first one is for consultants and dealers, and then comes one for customers....
View ArticleNEC Advantage Brought Clouds to Florida
NEC Advantage is NEC’s annual conference for telecom consultants and dealers. I did a broad summary of the event on NoJitter, but wanted to add a few more points. NEC...
View ArticleThe Cloud Maker at Cisco
Cisco is a major UC premise equipment vendor that isn’t going direct with a cloud offering. SEN and Mitel have been offering direct services for a while, and this year...
View ArticleHosted UC – The Third Stage
Business communications should be strategic to an organization’s competitiveness, but too often it is just a cost of doing business. That’s the opening line of a new white paper I just...
View ArticleThe End of Legacy
The first time I heard “Legacy Systems” was in the early 90s when working at Coors. It was in reference to the mainframe and dumb terminals around the campus. I...
View ArticleThe Emerging Cloud Order
My trip to BroadSoft’s Connections conference got me thinking more about the cloud and hosted UCaaS. The space is growing, energetic, and optimistic. Infonetics recently reported the number of seats...
View ArticleThe New SP
In my last post, The Emerging Cloud Order, I covered the new ecosystem emerging around hosted communications. In terms of quantity, it is the service provider that is really taking...
View ArticleVoice in the Clouds
The voice in the cloud is not the creator of the universe, but rather some 800 service providers after your wallet. And they are getting it. Hosted voice and UCaaS...
View ArticleThe Cloud Dissipation Problem
Google has decided to kill Reader. This is not the first time a product I use and value has been discontinued. I continue to use lots of products that were...
View ArticleThe Two Sides of Microsoft
I am not a fan of Apple, so many people assume that I am a Microsoft fan. Actually, I’m not really a fan type. Call me paranoid, but I’m convinced...
View ArticleCloud Winning on Customer Service
A popular misconception about cloud services and providers is that they can’t compete on customer service. We want a throat to choke not a website. There are three reasons why...
View ArticleI Was Wrong About Hybrid
Hybrid is going to be the next big thing. That part I believe I have right because in most matters of technology the answer is E) All of the Above....
View ArticleMitel To Buy Telepo
Acquisitive Aastra managed to make another acquisition before being acquired itself by Mitel. Aastra announced today that is acquired Telepo, while just last week it announced its own shareholders...
View ArticleCisco Intercloud
The week after Enterprise Connect, at Cisco’s worldwide Partner Summit conference, Cisco announced Intercloud. Cisco will invest $1 B in the next two years to build its expanded cloud business, and we...
View Article2 Things Interactive Nailed with PureCloud
In June, Interactive Intelligence announced PureCloud, its new cloud-based communications, collaboration and customer engagement suite. Many people already associate Interactive as a cloud company...
View ArticleMS a UC SP?
Every premises-based vendor eventually needs to make a decision on its cloud strategy. Enable others to become UCaaS providers, become a UCaaS provider, or both. 1) Enable Providers: This is the...
View ArticleCloud Security Headlines
This week there were two major security headlines that might cause you to think twice about doing business in the cloud. The first was the celebrity photo leak. A very...
View ArticleSkype4B and PSTN UCaaS is an E-Ticket Ride
Admission at the Disney parks now covers all the rides, but it wasn’t always that way. My dad worked at TRW and what I considered to be the biggest benefit of...
View ArticleSwitchvox Drops Costs for Small Firms
Digium updates its Switchvox Cloud hosted unified communications (UC) service with a new, lower cost pricing option that will appeal to smaller businesses with low or unpredictable call volumes. Now,...
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